Customer Service
Once you become a SmartBid user, our goal is to exceed your expectations. That’s why we go above and beyond to give you customer service options, customized to your needs.
Join construction professionals in your region for a day of SmartBid training, networking & one-on-one help.
Standard Customer Service
Included with SmartBid License
One Full Online Client Training Session
Access to Customer Service 24/7
One Time Online Event to Train Subcontractors
SSO Access to All of Our Help Center Media
Free Online Training Webinars for Subcontractors
Access to API
Initial Import
Free Online Customer Service for Subcontractors
Free Help Center Profile
Access to All Free Online Training Webinars
Discounted Rates for Upcoming Events
Premium Support Package
(Additional Cost)
All the offerings of the Standard Customer Service Package Plus…
Monthly System Health Check (Verify Sub Emails)
Communication Template Design Assistance (Up to 10 Templates)
Access to Live Training via Webinars for New Feature Releases (4 per year)
Non-Disclosure Agreements
Azure AD SSO Integrations (Additional Start Up Fee)
API Support
Access to Legacy Web Service
Access to Dun & Bradstreet Integration (Additional Start Up Fee)
Customized Integrations
Vanity Email Package
(Additional Cost)
Support for Vanity Email/Personalized Email Domain Transmission
Assistance with Setting Up SPF Record to Improve Email Deliverability
Includes Designated Email Relay
Large File Upload Package
(Additional Cost)
Support for Uploading Files Larger than 250MB’s (Up to 24 per year)
“I have had excellent customer support over the four years that I’ve used SmartBid. If they can’t give you the solution right away, they always follow up with a phone call and make sure any issues are resolved.”
Colton DuShane
Zwick Construction
